Effective Date: November 12, 2026

Last Updated: November 12, 2026

At RICAURA (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring your personal information is handled with care, transparency, and security. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website ricaura.com (the “Site”) or purchase our luxury car air freshener products and solid atmosphere refills.

By accessing or using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that identifies, relates to, or describes you (“Personal Information”) to provide a seamless shopping experience:

  • Personal Identity & Contact Information: Your name, shipping address, billing address, email address, and phone number provided when placing an order or creating an account.
  • Payment Information: Payment details processed through encrypted, RBI-compliant third-party payment gateways (e.g., Cashfree Payments, UPI, credit/debit cards, Net Banking). Note: RICAURA does not store raw credit card numbers or banking passwords on our servers.
  • Order & Transaction Data: Details about the products you purchase, subscription intervals for solid atmosphere refills, order history, and customer service interactions.
  • Technical & Browsing Data: IP address, browser type, device information, operating system, pages viewed, time spent on the Site, and referring website addresses collected via cookies and analytics tools.

2. How We Use Your Information

We use your personal data for the following operational and commercial purposes:

  • Order Processing & Fulfillment: Processing transactions, shipping physical orders to your delivery address, sending SMS/WhatsApp order updates, and managing subscription renewals.
  • Customer Support: Resolving inquiries regarding products, delivery tracking, exchanges, or hardware warranty requests.
  • Personalized Marketing & Communications: Sending newsletter updates, new fragrance launch announcements, seasonal offers, and refill reminder notifications (you may opt out at any time).
  • Website Optimization: Analyzing traffic patterns, diagnosing server issues, and enhancing website user experience and design performance.
  • Fraud Prevention & Security: Monitoring transactions to prevent fraudulent activities, unauthorized access, and maintaining regulatory compliance.

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience:

  • Essential Cookies: Necessary for basic website functionality, such as maintaining your shopping cart contents during navigation.
  • Performance & Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics).
  • Marketing & Targeting Cookies: Used to deliver relevant advertisements across social media and digital channels based on your browsing behavior.

You can manage or disable cookies through your browser settings, though some features of our Site may not function properly as a result.

4. Disclosure & Sharing of Information

We do not sell, rent, or trade your personal data to third parties. We share your information only with trusted service providers necessary to operate our business:

  • Logistics & Courier Partners: Courier companies (e.g., Delhivery, Blue Dart, Shiprocket) to deliver your orders accurately.
  • Payment Processors: Secure payment gateways (e.g., Cashfree Payments) to process payment authorizations and refunds.
  • Marketing & Analytics Tools: Platforms used to manage email newsletters, SMS notifications, and website traffic analysis.
  • Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or to protect the rights, property, and safety of RICAURA, our customers, or others.

5. Data Security

We implement industry-standard administrative, technical, and physical security measures—including SSL (Secure Sockets Layer) encryption—to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including satisfying legal, accounting, tax, or reporting requirements.

7. Your Rights

Depending on your location and applicable privacy laws (including India’s Digital Personal Data Protection Act), you have the right to:

  • Access, correct, or update your personal data.
  • Request the deletion of your personal information (subject to legal data retention obligations).
  • Opt-out of promotional email or SMS communications at any time by clicking the “Unsubscribe” link in our emails or replying STOP to SMS messages.

8. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party site you visit.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after updates constitutes acceptance of the revised policy.

10. Contact Us & Grievance Redressal

If you have questions, concerns, or grievances regarding this Privacy Policy or the handling of your data, please contact us at:

  • Brand Name: RICAURA
  • Email: info@ricaura.com
  • Response Time: We aim to respond to all privacy inquiries within 48 business hours.