Effective Date: November 13, 2026

Last Updated: November 13, 2026

At RICAURA, we strive to ensure your luxury car air fresheners and solid atmosphere refills reach you swiftly, safely, and in pristine condition. Please review our shipping guidelines below for all domestic orders placed on ricaura.com.

1. Shipping Coverage

We currently deliver across India to all major metro cities, tier-2/tier-3 towns, and serviceable PIN codes via trusted national courier partners (including Delhivery, Blue Dart, and Xpressbees).

If your PIN code is outside our standard courier network, our support team will reach out within 24 hours of order placement to arrange an alternative delivery method or issue a full refund.

2. Order Processing & Dispatch Timelines

  • Dispatch Window: All orders are processed and dispatched from our fulfillment center within 24 to 48 business hours (excluding Sundays and public holidays).
  • Cut-Off Time: Orders placed before 2:00 PM IST on business days are prioritized for same-day or next-day dispatch.
  • High-Volume Periods: During festive seasons, new scent launches, or promotional events, dispatch may take an additional 24 hours.

3. Estimated Delivery Timelines

Once dispatched, estimated transit times are as follows:

  • Metro Cities & North India: 2–3 working days
  • Rest of India: 3–5 working days
  • Remote / North-East / J&K PIN Codes: 5–7 working days

Note: Delivery timelines are estimates provided by our logistics partners and may vary slightly due to weather conditions, regional restrictions, or unforeseen courier delays.

4. Shipping Charges

  • Free Express Shipping: Enjoy complimentary shipping on all prepaid orders and orders above ₹799 across India.
  • Standard Shipping: A nominal shipping fee of ₹79 applies to orders below ₹799.
  • Cash on Delivery (COD): Available for eligible PIN codes. A flat COD handling fee of ₹49 may apply at checkout.

5. Order Tracking

As soon as your order leaves our warehouse, you will receive an automated confirmation via Email, SMS, and WhatsApp containing:

  • Your courier partner name
  • Your unique Tracking Number (AWB)
  • A direct tracking link to monitor real-time delivery status

Please allow up to 12 hours after receiving the dispatch notification for the courier tracking link to update.

6. Refill Subscriptions Shipping

For customers enrolled in our monthly or bi-monthly Solid Atmosphere Refill Subscriptions:

  • Subscription refills ship automatically on your scheduled renewal cycle with Free Express Shipping on every recurring order.
  • You will receive a reminder notification 48 hours prior to dispatch in case you wish to pause, skip, or change your scent selection.

7. Undelivered Packages & Address Accuracy

  • Accurate Details: Please ensure your complete shipping address, landmark, PIN code, and active mobile number are entered accurately at checkout. RICAURA is not responsible for delays or non-delivery caused by incorrect address details.
  • Failed Delivery Attempts: Our courier partners make up to 3 delivery attempts. If a package remains undelivered and is returned to our warehouse (RTO), our team will contact you to arrange re-shipment (additional shipping charges may apply for re-dispatch).

8. Damaged or Tampered Parcels

If you notice that the outer packaging is visibly torn, crushed, or tampered with at the time of delivery:

  1. Please refuse to accept the delivery or record an unboxing video immediately upon receipt.
  2. Contact our concierge team within 48 hours at info@ricaura.com with your Order ID and clear photos/videos so we can dispatch a prompt replacement.

9. Contact Us

For any questions regarding your shipment or tracking status, reach out to us:

  • Brand Name: RICAURA
  • Email: info@ricaura.com
  • Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST