Effective Date: November 13, 2026

Last Updated: November 13, 2026

Welcome to RICAURA. These Terms & Conditions (“Terms”) govern your access to and use of our website ricaura.com (the “Site”) and the purchase of our luxury car air fresheners, wooden holders, and solid atmosphere refills (collectively, the “Products”).

By visiting our Site or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of the Site.

1. Eligibility & Account Registration

  • Eligibility: You must be at least 18 years of age or accessing the Site under the supervision of a parent or legal guardian to place an order.
  • Account Security: If you create an account on ricaura.com, you are responsible for maintaining the confidentiality of your login credentials and for all activities occurring under your account.

2. Products, Descriptions & Usage Safety

  • Product Representation: We strive to display natural wood grain variations, colors, and packaging details as accurately as possible. However, because our holders are crafted from natural wood, slight variations in grain and tone are inherent and not considered defects.
  • Intended Use & Safety: RICAURA Products are designed strictly for automotive AC vent mounting. You agree to follow all included installation instructions and safety warnings:
    • Keep solid fragrance membranes out of reach of children and pets.
    • Avoid direct skin or eye contact with the fragrance membrane surface.
    • Ensure the wooden holder is securely clipped to the vehicle’s AC vent so it does not obstruct driver visibility or vehicle controls.
  • Liability Disclaimer for Improper Use: RICAURA is not liable for damage to vehicle interiors, upholstery, or vents resulting from improper installation, puncturing of the fragrance membrane, or unauthorized modification of the hardware.

3. Pricing, Taxes & Payments

  • Pricing: All prices listed on the Site are in Indian Rupees (INR ₹) and are inclusive of applicable Goods and Services Tax (GST) unless stated otherwise. We reserve the right to modify prices at any time without prior notice.
  • Payment Methods: We accept prepaid payments via UPI, Credit/Debit Cards, Net Banking, and Digital Wallets processed through RBI-compliant payment gateways (such as Cashfree Payments), as well as Cash on Delivery (COD) for eligible PIN codes.
  • Order Acceptance: Receipt of an electronic order confirmation does not signify final acceptance of your order. We reserve the right to limit quantities or cancel any order due to stock unavailability, pricing errors, or suspected fraudulent activity.

4. Subscriptions & Auto-Refill Plans

If you enroll in a RICAURA Refill Subscription (monthly or bi-monthly delivery):

  • Recurring Billing: You authorize us to charge your selected payment method automatically at your chosen delivery interval until you cancel.
  • Modifications & Cancellations: You may pause, skip, modify your scent selection, or cancel your subscription at any time through your account dashboard or by emailing support at least 48 hours before your next scheduled billing date.

5. Shipping & Delivery

  • Timelines: Orders are typically dispatched within 24–48 business hours and delivered within 2–4 working days across India, depending on your PIN code and courier serviceability.
  • Delays: Delivery timelines are estimates. RICAURA is not responsible for delays caused by courier partners, weather disruptions, strikes, or force majeure events.
  • Risk of Loss: Title and risk of loss for all Products pass to you upon delivery of the package to your specified shipping address.

6. Returns, Refunds & Cancellations

All returns, replacements, and refunds are governed strictly by our Refund & Return Policy, which is incorporated into these Terms by reference. Due to hygiene and quality standards, opened or unsealed solid fragrance refills are non-returnable unless defective or damaged upon arrival.

7. Intellectual Property Rights

All content on ricaura.com—including the RICAURA brand name, logos, scent names (The Aura of Spring, The Aura of Varsha, The Aura of Chandan, The Aura of Mogra, The Aura of Devdar, The Aura of Amber, The Aura of Noir), product photography, copywriting, graphics, and website design—is the exclusive intellectual property of RICAURA and is protected under Indian copyright and trademark laws. Unauthorized reproduction, scraping, or commercial use is strictly prohibited.

8. Prohibited Activities

You agree not to use the Site to:

  • Violate any applicable local, national, or international law or regulation.
  • Transmit viruses, malware, or malicious code.
  • Attempt to gain unauthorized access to our servers, payment systems, or customer databases.
  • Resell RICAURA Products commercially without prior written authorization from us.

9. Limitation of Liability

To the fullest extent permitted by Indian law, RICAURA, its founders, employees, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the Site or Products. In any event, our total liability to you for any claim arising from a purchase shall not exceed the actual amount paid by you for that specific order.

10. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts located in Hisar, Haryana, India.

11. Changes to Terms & Contact Information

We reserve the right to update or modify these Terms at any time. Continued use of the Site following any changes constitutes your acceptance of the revised Terms.

For questions or legal notices regarding these Terms & Conditions, contact us at:

  • Brand Name: RICAURA
  • Email: info@ricaura.com
  • Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST