Effective Date: November 12, 2026

Last Updated: November 12, 2026

At RICAURA, we take pride in the architectural design and sensory quality of our luxury car air fresheners. Because our products include intimate cabin ambient scents and unsealed fragrance membranes, our returns and refunds policy is structured to maintain strict quality control and hygiene standards.

1. Return Policy & Eligibility

Due to the nature of personal fragrance products, opened or used solid fragrance refills cannot be returned or exchanged once the protective foil seal has been peeled or broken.

However, we accept return requests for eligible items within 7 days of delivery under the following conditions:

  • Unopened & Unused Items: The product (Starter Set or Refill Pack) must be in its original, sealed packaging, including all protective inner films, boxes, and accessories.
  • Intact Wooden Hardware: Permanent wooden holders must be unused, scratch-free, and in their original packaging.
  • Proof of Purchase: You must provide the valid order number and receipt from ricaura.com.

Note: Returns are not accepted on promotional bundle sets, final sale items, or gift cards unless defective upon arrival.

2. Damaged, Defective, or Wrong Items Delivered

We take extreme care in packaging your order, but if your product arrives damaged during transit, defective, or incorrect, we will make it right immediately.

  • Reporting Period: You must notify our team within 48 hours of delivery.
  • Required Evidence: Please email support@ricaura.com with:
    1. Your Order ID.
    2. Clear photos and a short video showing the outer shipping box, the damaged/defective product, and the shipping label.
  • Resolution: Upon verification, we will send a free replacement or issue a full refund at no extra cost to you. You will not be charged for return shipping on defective or incorrect items.

3. Exchange Policy

We only replace items if they arrive damaged, defective, or if you received the incorrect scent profile compared to your order confirmation. We do not offer direct exchanges for a different scent once the package seal has been opened due to olfactory preference.

4. Refund Process & Timelines

Once your returned item is received at our fulfillment center and inspected:

  1. Inspection & Approval: We will notify you via email/SMS of the approval or rejection of your refund based on the item’s condition.
  2. Prepaid Orders (UPI, Credit/Debit Cards, Net Banking): Approved refunds will be credited back to your original payment method within 5 to 7 business days (processed via Cashfree Payments / banking gateways).
  3. Cash on Delivery (COD) Orders: Refunds for COD orders will be issued via UPI transfer or direct Bank NEFT transfer. Our support team will reach out to collect your secure bank account or UPI details. COD convenience fees (if applicable) are non-refundable.

5. Return Shipping & Pickups

  • Defective / Incorrect Orders: RICAURA will arrange a complimentary reverse courier pickup from your delivery address.
  • Discretionary Returns (Unopened items): If you are returning an unopened item for personal reasons, a nominal reverse shipping fee (₹100–₹150) will be deducted from your final refund amount, or you may ship the item back to our facility at your own cost.

6. Order Cancellations

  • Before Shipping: Orders can be canceled for a full refund within 2 hours of placing the order, or before the package has been dispatched from our warehouse. Contact support immediately with your Order ID.
  • After Shipping: Once an order is dispatched and handed to our courier partners, it cannot be canceled. You may refuse delivery upon arrival, and a refund (minus shipping charges) will be processed once the parcel returns to our warehouse.

7. Need Help?

For any questions regarding returns, replacements, or shipping issues, our concierge team is here to assist:

  • Email: info@ricaura.com
  • Response Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST
  • Expected Response Time: Within 24–48 business hours